Notices

Events

General Notices

On this page

27 January 2017 - Due to Substitution Day for Chinese New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower.>
28 December 2016 - Due to New Year’s Eve and New Year’s day, Canon Service Center at MBK will be closed.>
28 December 2016 - Due to Substitution Day for New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower, will be closed.>
29 November 2016 - Following H.M.the King’s Birthday and Constitution Day, the following Canon Service Centers will be closed.>
19 October 2016 - Due to Substitution for Chulalongkorn Day, the following Canon Service Centers will be closed.>
8 August 2016 - Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.>
13 July 2016 - Due to Asarnha Bucha Day, the following Canon Service Centers will be closed.>
16 May 2016 - Due to Visakha Bucha Day, the following Canon Service Centers will be closed.>
26 April 2016 - Canon Service Centers will be closed on the following days due to the public holidays.>
7 April 2016 - Due to Songkran Festival, the following Canon Service Center branches will be closed.>
1 April 2016 - Due to Chakri Day (National Holiday), the following Canon Service Centers will be closed.>
17 February 2016 - Due to Makha Bucha Day, the following Canon Service Centers will be closed.>
1 February 2016 - Due to Chinese New Year’s Day, the following Canon Service Centers will be closed.>
7 January 2016 - Closing Ayutthaya and Latkrabang Service Centers>
24 November 2015 - Closing Zeer Rangsit Service Center Branch.>
9 October 2015 - Due to Chulalongkorn Memorial Day, the following Canon Service Centers will be closed.>
10 August 2015 - Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.>
29 July 2015 - Due to Asarnha Bucha Day, the following Canon Service Centers will be closed.>
26 May 2015 - Due to Visakha Bucha Day, the following Canon Service Centers will be closed.>
29 April 2015 - Public Holiday Announcement>
20 April 2015 - Closing Canon Service Center at Pantip Plaza>
7 April 2015 - Canon Service Centers will be closed due to Songkran Festival>
13 October 2014 - Canon Service Centers will be closed due to Chulalongkorn Memorial Day>
9 October 2014 - Renovation Canon service center Head Office Branch (Floor L2)>
25 June 2014 - Closing New Concept Store Central Festival Phuket Branch>
26 May 2014 - Canon Service Center changing operating hour due to political situation. >
9 May 2014 - Canon Service Centers will be closed due to Visakha Bucha Day>
2 April 2014 - Canon Service Centers will be closed due to the public holidays in April 2014>
25 March 2014 - Canon Paradise Park Service Center will be closed.>
28 February 2014 - Canon Service Center changing operating hour due to the Political Situation>
7 February 2014 - Canon Service Centers will be closed due to Makha Bucha Day>
24 January 2014 - Canon Service Centers will be closed due to Chinese New Year’s Day>

Due to Substitution Day for Chinese New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower.

27 January 2017

Dear   Valued Canon Customers,

 

Due to Substitution Day for Chinese New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower, will be closed on Monday 30th January 2017. Normal service will be resumed on Tuesday 31th January 2017.

 

Nonetheless, MBK Service Center will be open as usual.

We truly apologize for any inconvenience caused.



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Due to New Year’s Eve and New Year’s day, Canon Service Center at MBK will be closed.

28 December 2016

Dear   Valued Canon Customers,

 

Due to New Year’s Eve and New Year’s day, Canon Service Center at MBK will be closed on Saturday 31st December 2016 and Sunday 1st January 2017. Normal service will be resumed on Monday 2nd January 2017.

 

Nonetheless, MBK Service Center will be open as usual.

We truly apologize for any inconvenience caused.



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Due to Substitution Day for New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower, will be closed.

28 December 2016

Dear   Valued Canon Customers,

 

Due to Substitution Day for New Year’s day, Head Office L2 Fl., Sathorn Square Office Tower, will be closed during 2-3 January 2017. Normal service will be resumed on Wednesday 4th January 2017.

 

We truly apologize for any inconvenience caused.



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Following H.M.the King’s Birthday and Constitution Day, the following Canon Service Centers will be closed as per details below.

29 November 2016

Dear   Valued Canon Customers,

 

Following H.M.the King’s Birthday and Constitution Day, the following Canon Service Centers will be closed as per details below.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches
1.will be closed on Monday 5th, December 2016 and will regularly resume their operation
on Tuesday 6th, December 2016.
2.will be closed on Monday 12th, December 2016 and will regularly resume their operation
on Tuesday 13th, December 2016.

 

Nonetheless, MBK Service Center will be open as usual.

We truly apologize for any inconvenience caused.



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Due to Substitution for Chulalongkorn Day, the following Canon Service Centers will be closed.

19 October 2016

Dear   Valued Canon Customers,

 

Due to Substitution for Chulalongkorn Day, the following Canon Service Centers will be closed.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Monday 24th, October 2016 and will regularly resume their operation on Tuesday 25th, October 2016.

 

For MBK Center Service Center will be open as usual. 

We truly apologize for any inconvenience caused.



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Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.

8 August 2016

Dear   Valued Canon Customers,

 

Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Friday 12th, July 2016 and will regularly resume their operation on Monday 15th, July 2016.

 

For MBK Center Service Center will be open as usual. 

We truly apologize for any inconvenience caused.



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Due to Asarnha Bucha Day, the following Canon Service Centers will be closed.

13 July 2016

Dear   Valued Canon Customers,

 

Due to Asarnha Bucha Day, the following Canon Service Centers will be closed.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Tuesday 19th, July 2016 and will regularly resume their operation on Wednesday 20th, July 2016.

 

For MBK Center Service Center will be open as usual. 

We truly apologize for any inconvenience caused.



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Due to Visakha Bucha Day, the following Canon Service Centers will be closed.

16 May 2016

Dear   Valued Canon Customers,

 

Due to Visakha Bucha Day, the following Canon Service Centers will be closed.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Friday 20th May,2016 and will regularly resume their operation on Monday 23rd, May 2016.

 

For MBK Center Service Center will be open as usual. 

We truly apologize for any inconvenience caused.



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Canon Service Centers will be closed on the following days due to the public holidays in May 2016.

26 April 2016

Dear   Valued Canon Customers,

 

Please be informed that Canon Service Centers will be closed on the following days due to the public
holidays in May 2016.

 

 

Public Holidays

 

Branches

 

May 2nd, 2016

 

Substitution for National Labour Day

 

Canon Service Center at Head Office (2nd Fl., Sathorn Square Office Tower), Petchkasem, Bangna, Bangkhen, Korat, Rayong, Phuket, Khon Kaen, Chiang Mai, Chonburi and Hat Yai.

 

May 5th, 2016

 

The Coronation Day

 

For MBK Center Service Center will be open as usual.

 

We truly apologize for any inconvenience caused.



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Due to Songkran Festival, the following Canon Service Center branches will be closed.

7 April 2016

Dear Valued Canon Customers,

 

Due to Songkran Festival, the following Canon Service Center branches will be closed.as following details;
Head Office (2nd Floor, Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai will be closed on Wednesday, April13th until Friday, April15th,2016 and will resume the operation on Monday, April 18th,2016.

Note: MBK Center Service Center will open on Saturday, April16th,2016.

We truly apologize for any inconvenience caused.




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Due to Chakri Day (National Holiday), the following Canon Service Centers will be closed.

1 April 2016

Dear   Valued Canon Customers,

 

Due to Chakri Day (National Holiday), the following Canon Service Centers will be closed.

 

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Wednesday 6th April,2016 and will regularly resume their operation on Thursday 7th, April 2016.

 

For MBK Center Service Center will be open as usual. 

 

We truly apologize for any inconvenience caused.




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Due to Makha Bucha Day, the following Canon Service Centers will be closed.

17 February 2016

Dear Valued Canon Customers,


Due to Makha Bucha Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Monday 22nd, February 2016 and will regularly resume their operation on Tuesday 23rd, February 2016.

For MBK Center Service Center will be open as usual.


We truly apologize for any inconvenience caused.




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Due to Chinese New Year’s Day, the following Canon Service Centers will be closed.

1 February 2016

Dear Valued Canon Customers,


Due to Chinese New Year’s Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Bangkhen, Petchkasem, Korat, Rayong, Chonburi, Phuket, Khon Kaen, Chiang Mai and Hat Yai branches will be closed on Monday 8th, February 2016 and will regularly resume their operation on Tuesday 9th, February 2016.

For MBK Center Service Center will be open as usual.


We truly apologize for any inconvenience caused.




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Closing Ayutthaya and Latkrabang Service Centers

7 January 2016

Dear Valued Customers,


Please be informed that Ayutthaya Service Center and Latkrabang Service Center will be closed and services will be proposed as following details.

Drop-off Service for Digital Cameras, DSLRs Camcorders, Printers and others will be provided until 30 December 2015.

As 2 January 2016 onwards, kindly contact Canon service center other locations from
link: http://www.canon.co.th/personal/web/contact/locations?languageCode=EN


We truly apologize for any inconvenience caused.

If you would like to receive more information on our products, please contact us via our Canon Call Center 0-2344-9988 (Monday - Friday 08:15-17:15) or email us at cmt-info@cmt.canon.co.th

Customer Care Center
Canon Marketing (Thailand) Co., Ltd.

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Closing Zeer Rangsit Service Center Branch.

24 November 2015

Dear Valued Customers,

Please be informed that Zeer Rangsit Service Center Branch will be closed and services will be proposed as following details.
Drop-off Service for Digital Cameras, DSLRs Camcorders, Printers and others will be provided until 26 November 2015.
As 27 November 2015 onwards, services will be assisted at:

  1. Head Office Service Center
    Address: No.98 Sathorn Square Office Tower, 2nd Fl., North Sathorn Rd., Silom, Bangrak, Bangkok 10500
    Tel: 0-2344-9988
    Monday to Friday 8.15am - 5.15pm (Closed on public holidays)
  2. CCSC (Canon Certified Service Center)
    Printer Service co.,Ltd, 4th Floor Zeer Rangsit, near parking zone

We truly apologize for any inconvenience caused.

If you would like to receive more information on our products, please contact us via our Canon Call Center 0-2344-9988 (Monday - Friday 08:15-17:15) or email us at cmt-info@cmt.canon.co.th


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Due to Chulalongkorn Memorial Day, the following Canon Service Centers will be closed.

9 October 2015

Dear   Valued Canon Customers

Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Chonburi, Ayutthaya, Korat, Rayong, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Wednesday 12th, August 2015 and will regularly resume their operation on Thursday 13th, August 2015.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.


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Due to H.M. The Queen’s Birthday, the following Canon Service Centers will be closed.

10 August 2015

Dear   Valued Canon Customers,

Due to Chulalongkorn Memorial Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Chonburi, Ayutthaya, Korat, Rayong, Chonburi, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Friday 23rd, October 2015 and will regularly resume their operation on Monday 26th, October 2015.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches in the leading department stores where will be open as usual. 

We truly apologize for any inconvenience caused.




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Due to Asarnha Bucha Day, the following Canon Service Centers will be closed.

29 july 2015

Dear   Valued Canon Customers

Due to Asarnha Bucha Day, the following Canon Service Centers will be closed

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Chonburi, Ayutthaya, Rayong, Korat, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Thursday 30th, July 2015 and will regularly resume their operation on Friday 31st, 2015.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches in the leading department stores where will be open as usual. 

We truly apologize for any inconvenience caused.


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Due to Visakha Bucha Day, the following Canon Service Centers will be closed.

26 May 2015

Dear   Valued Canon Customers

Due to Visakha Bucha Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Chonburi, Ayutthaya, Korat, Rayong, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Monday 1st, June 2015 and will regularly resume their operation on Tuesday 2nd, June 2015.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches in the leading department stores where will be open as usual.
We truly apologize for any inconvenience caused.


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Public Holiday Announcement

29 April 2015

Dear   Valued Canon Customers

Please be informed that Canon Service Centers will be closed on the following days due to the public holidays
in May 2015.

Public Holidays
Branches
May 1st, 2015 May 1st, 2015 Canon Service Center at Head Office (2nd Fl., Sathorn Square Office Tower), Petchkasem, Bangna, Bangkhen, Latkrabang, Chonburi, Ayutthaya, Korat, Rayong, Phuket, Khon Kaen, Chiang Mai and Hat Yai.
May 1st, 2015 May 1st, 2015


For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches in the leading department stores where will be open as usual


We truly apologize for any inconvenience caused


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Closing Canon Service Center at Pantip Plaza

20 April 2015

Please be informed that Canon Service Center, Pantip Plaza branch will be closed the operation as following details.

Last day of service : 26 April 2015

From 27 April 2015 onwards, please kindly contact below service centers instead:

Head Office Service Center
98 Sathorn Square Office Tower, 2nd floor, North Sathorn Road, Silom, Bangrak, Bangkok 10500
Tel : 0-2344-9988 Operation Hour: Monday to Friday, 8.15 am - 5.15 pm

We provide - Repair Service for all products
  - See all Canon products in our showroom
  - Drop-off Service for all products

MBK Center Service Center
5th Fl., 444 Phayathai Rd., Wangmai Phrathunwan, Bangkok 10330
Tel: 0-2626-0120-1 Operation Hour: Daily, 10:00 am – 8:00 pm

We provide - Repair Service for Digital Camera
  - Drop-off Service for Digital Camcorder and Printer

We truly apologize for your inconvenience.

For more information please kindly contact us via Canon Call Center 0-2344-9988
(Monday - Friday 08:15-17:15) or email us at cmt-info@cmt.canon.co.th
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Canon Service Centers will be closed due to Songkran Festival

7 April 2015

Dear Valued Canon Customers,

Due to Songkran Festival, all Canon Service Centers will be closed from 13 April – 15 April, 2015 and will regularly resume their operations on 16 April, 2015.

We truly apologize for any inconvenience it may cause.
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Canon Service Centers will be closed due to Chulalongkorn Memorial Day

13 October 2014

Dear Valued Canon Customers,

Due to Chulalongkorn Memorial Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Ayutthaya, Korat, Rayong, Chonburi, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Thursday 23rd, October 2014 and will regularly resume their operation on Friday 24th, October 2014.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches and Canon New Concept Stores in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.
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Renovation Canon service center Head Office Branch (Floor L2)

9 October 2014

Dear Valued Canon Customers,

Please be informed that Canon service center Head Office Branch (Floor L2) is temporary closed for renovation from 13 October 2014 onward.

For service and maintenance cameras and printers, please visit 23rd floor Canon Head office Sathorn Square Office Tower. (Customer will need to present a photo ID in exchange for a visitor's pass in order to enter the building.)

In addition, you may visit other Canon service centre branches for repair and servicing. Do check the address and operating hours here at: http://www.canon.co.th/personal/web/contact/locations

We truly apologize for any inconvenience caused.

If you would like to receive more information on our products, please contact us via our Canon Call Center 0-2344-9988 (Monday - Friday 08:15-17:15) or email us at cmt-info@cmt.canon.co.th
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Closing New Concept Store Central Festival Phuket Branch

25 June 2014

Dear Valued Canon Customers,

Please be informed that New Concept Store Central Festival Phuket Branch will be closed as following details.

1. Drop-off Service for Digital Cameras, Camcorders and Printers will be provided until 6th July 2014. 2. Returning products, products demonstration, testing products and information center will be provided until 20th July 2014.

As 1st August 2014 onwards, Office products display, Repair Service for Copiers, Facsimiles, Large Format Printers, Document Scanners, Digital Cameras, Camcorders and Printers will be available at Phuket Service Center.

Phuket Service Center
Address: 156/5-6 Phung-nga Rd., Talad-Yai Sub-District, Muang District, Phuket 83000.
Tel: 076-221-780-3 Fax: 076-221-785-6

If you would like to receive more information on our products, please contact us via our Canon Call Center 0-2344-9988
[Monday - Friday: 8.15 - 17.15 hours] or e-mail us at cmt-info@cmt.canon.co.th

We truly apologize for any inconvenience caused.
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Canon Service Center changing operating hour due to political situation.

26 May 2014

Dear Valued Canon Customers,

Please be informed that Canon Service Center at MBK will be closed at 7.00 PM and New Concept Stores in leading department store at 8.00 PM as consecutively due to the political situation.

Should you have any further questions, please contact our Canon Customer Care at 0-2344-9988
[Monday - Friday: 8.15 - 17.15 hours] or e-mail us at cmt-info@cmt.canon.co.th

We truly apologize for any inconvenience caused.
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Canon Service Centers will be closed due to Visakha Bucha Day

9 May 2014

Dear Valued Canon Customers,

Due to Visakha Bucha Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Ayutthaya, Korat, Rayong, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Tuesday 13th, May 2014 and will regularly resume their operation on Wednesday 14th, May 2014.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches and Canon New Concept Stores in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.
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Canon Service Centers will be closed due to the public holidays in April 2014

2 April 2014

Dear Valued Canon Customers,

Please be informed that Canon Service Centers will be closed on the following days due to the public holidays in April 2014.

Public Holidays Branches
April 7th, 2014 Substitution for Chakri Memorial Day Canon New Concept Store and Service Center at Head Office (2nd Fl., Sathorn Square Office Tower), Petchkasem, Bangna, Bangkhen, Latkrabang, Ayutthaya, Korat, Rayong, Phuket, Khon Kaen, Chiang Mai and Hat Yai
April 14th – 15th, 2014 Songkran Festival Canon New Concept Store and Service Center at Head Office (2nd Fl., Sathorn Square Office Tower), Petchkasem, Bangna, Bangkhen, Latkrabang, Ayutthaya, Korat, Rayong, Phuket, Khon Kaen, Chiang Mai, Hat Yai, MBK, Pantip and Zeer Rangsit.

For repair and maintenance service of cameras and printers on such date, please visit other Canon Service Centers and Canon New Concept Stores where will be open as usual.

We truly apologize for any inconvenience caused.
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Canon Paradise Park Service Center will be closed.

25 March 2014

Dear Valued Canon Customers,

Canon Paradise Park Service Center will be closed.

Please be informed that the Canon Service Center at Paradise Park will be closed from 26th, March 2014 onwards.

For service and maintenance of cameras and printers, please visit other Canon service branches and Canon New Concept Stores in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.

Please do not hesitate to contact us if you have any further questions.
If you would like to receive more information on our products, please contact us via our Canon Call Center so that we can properly respond.

You may reach us at +66 2344 9988 (Monday-Friday / 08.15-17.15 hours) or email us at cmt-info@cmt.canon.co.th
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Canon Service Center changing operating hour due to the Political Situation

28 February 2014

Dear Valued Canon Customers,

Canon Service Center changing operating hour due to the Political Situation

Please be informed that Canon Service Centers at MBK and Pantip branch will be closed at 7.00 pm. on 1 March 2014 due to the political situation.

Should you have any further questions, please contact our Canon Customer Care at 0-2344-9988 [Monday - Friday: 8.15 - 17.15 hours] or e-mail us at cmt-info@cmt.canon.co.th

We truly apologize for any inconvenience caused.
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Canon Service Centers will be closed due to Makha Bucha Day

7 February 2014

Dear Valued Canon Customers,

Due to Makha Bucha Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Ayutthaya, Korat, Rayong, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Friday 14th, February 2014 and will regularly resume their operation on Monday 17th, February 2014.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches and Canon New Concept Stores in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.
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Canon Service Centers will be closed due to Chinese New Year’s Day

24 January 2014

Dear Valued Canon Customers,

Due to Chinese New Year’s Day, the following Canon Service Centers will be closed.

Head Office (2nd Fl., Sathorn Square Office Tower), Bangna, Latkrabang, Bangkhen, Petchkasem, Ayutthaya, Korat, Rayong, Chiang Mai, Khon Kaen, Phuket and Hat Yai branches will be closed on Friday 31st, January 2014 and will regularly resume their operation on Monday 3rd, February 2014.

For repair and maintenance service of cameras and printers on such date, please visit other Canon service branches and Canon New Concept Stores in the leading department stores where will be open as usual.

We truly apologize for any inconvenience caused.
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