Case studies

Overview: Customer Name Perfact Color Digital Prints Private Limited The Challenge Meet the print and photocopy volume of 100,000 per month Develop the business of printing large posters Eradicate costly wrong printouts of color documents Decrease labor cost by improving work processes The Solution imageRUNNER 105 imageRUNNER C3200 BJW 7200 The Results imageRUNNER 105 helped double the turnover Made extra revenue from printing of large posters Print preview feature prevented wrong printouts of color documents Streamlined the printing process to reduce cost, increase efficiency and improve security

“The imageRUNNER 105 has been the foundation stone of my business expansion. They have raised the document-handling capacity of our company by more than 500 per cent.”   Ashwani Arya Director Perfact Copy Digital Prints Private Limited

Business Overview

Perfact Copy services (now Perfact Color Digital Prints Pvt. Ltd.) opened its doors 12 years ago, with a startup capital of Rs.500,000. Today, Perfact has a 70- strong team consisting of motivated and talented graphic designers and well-qualified team leaders holding MBAs. Its annual turnover has grown to Rs.100 million.

Perfact is a documentation service provider to a slew of major clients, such as the Confederation of Indian Industry (CII), the Max New York Life Insurance Co. Ltd. (MNYL), the National Institute of Sales (NIS) and the Delhi Metro Rail Corporation (DMRC). Perfact focuses on customised printing of conference documentation, tutorials, user manuals, brochures and project reports. Recently, the company also took the plunge into the rapidly expanding market of outdoor poster printing.

It has a strong infrastructure in that it owns its own building and equipment and employs its own manpower. The company’s directors, Mr. Ashwani Arya and Mr. R B Jain are both electrical engineers and have previous experience working for Xerox.

Perfact’s needs are typical to any outsourcing documentation company:

The need to meet these requirements was vital, as Perfact’s printing and copying requirements were growing by leaps and bounds.

Perfact faced several challenges. First, the Xerox products they were using; DC-470, DC-12 and 3030, could only process up to 50,000 copies per day.

Second, color printing was very expensive and time-consuming. At times, some of the printouts were wrong. The current machines have no preview facility and so the machine operator could not stop the incorrect printouts before physically printing them.

Third, the print jobs were handled by a computer operator sitting in the office with machine operators. Since the machine operators were not familiar with the workings of the computer, the computer operator had no choice but to stay with the machine operators, working late hours and being paid extra time.

Canon proposed several solutions to improve the situation.

BJW 7200:
Perfact opted for the BJW 7200 wideformat printer. These machines not only produce high quality work, but they are able to do it fast. As a result, Perfact was able to process and create about 250 posters per day. The company is now also using the machine for printing large posters for outdoors and has even begun attracting large companies for these jobs. Because of this single machine, Perfact has been able to bring in an extra Rs.500,000 per month, offering customers large posters.

Two imageRUNNER 105:
With a print speed of 105 pages per minute per unit, two units of imageRUNNER 105 combined enabled Perfact to produce more than 1 lakh (100,000) copies per day without breakdowns. This helped Perfact to increase its billing to customers and turnover doubled in just one year.

“The imageRUNNER 105 has been the foundation stone of my business expansion,” said a very pleased Mr Arya, Director of Perfact, “They have raised the document-handling capacity of our company by more than 500 per cent.”

imageRUNNER C3200:
Looking at the increasing color requirement, Canon proposed the machine imageRUNNER C3200 which was capable of handling about 3,500 prints per day at the high speed of 32 prints per minute. This speed enabled them to meet customer demand for quick turnaround time of color documents.

Mail Box Utility:
The mailbox feature on the imageRUNNERs has streamlined Perfact’s printing process to reduce cost, increase efficiency and security.

First, the computer operator stores the print jobs in the imageRUNNERs’ mailbox where the machine operator can preview and print the document later. Thus, the computer operator does not have to be in the office to send print jobs to the machine operator, resulting in shorter working hours. The computer operator’s salary is, therefore, reduced substantially.

Second, the mailbox’s print preview facility on the imageRUNNERs has also enabled the machine operators to stop unwanted prints and thus reduced the printing cost considerably.

Third, with mailbox facility, even the operators could print the jobs without engaging the computer, thus increasing the security of the data in the computer.

Decreased Downtime and Increased Reliability:
The time saved by these faster machines resulted in shorter working hours and thus lower salary payout to employees. Perfact has also become more consistent as the machine breakdown time is much shorter. This consistency has enhanced Perfact’s reputation and the company is now able to confidently bid for more business from existing customers as well as bid for new customers.

Perfact is confident of Canon technology and is ready to go with more Canon products to meet its sure-to-be-increasing documentation needs in the near future.